Store Policy

Customer Care

Our Customer Care policies have been developed over time to ensure that our customer service is an integral part of and that it is a part of our planning, resourcing, and delivery of all our services to the customer. When customers access services they will receive consistently excellent standards of customer service and this policy will ensure that all sections of our diverse community are able to access services. The policy recognizes development in technology and the opportunities for customers to contact us and access services digitally. Whilst this policy is concerned with service standards of; it has a specific policy for dealing with compliments, concerns and complaints which is available via the website or

The Compliments, Concerns and Complaints Policy guides customers through the processes for passing on a compliment about a service, expressing a concern or suggestion about a service and when a customer is dissatisfied with a service, the process to follow to make a complaint. When customers contact support, we will identify ourselves; be helpful and courteous; be professional and positive; be well informed, so that we are able to help; be effective in listening and responding; be fair and support individual needs. Support will develop ways of engaging with customers and encouraging customer feedback. Performance will be monitored through self-assessment, comparison with other organisations, customer satisfaction ratings and feedback and recommendations following external inspections. This wealth of customer insight will help to establish what support is doing well and what it can do to improve it's self. Reports showing performance against the targets set for each standard will be reported to the support for it's consideration. 

We believe that all customers have the right to be heard, understood and respected. However, we also believe that we have the same rights. We, therefore, expect customers to be polite and courteous in all dealings with support. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence; this includes any threat, abuse or harassment towards us on social media (e.g. Facebook, Twitter) which will be reported to the police. Customer service and its importance Improving customer service is a key priority for us and means providing quality services in a friendly, efficient and helpful way; we will continually strive to improve services by ensuring excellent communication and a positive attitude towards customers. Treating each person as an individual – respect for diversity and, in turn, having the flexibility to adapt behaviour and actions in a way that is appropriate for the individual; Treating people with dignity, respect and courtesy; generally customers will request a service from us but in some instances we may need to be involved with people when this is not welcomed; in all cases, customers have a right to be treated with dignity, respect and courtesy.

Privacy & Safety

Last updated: 8/14/2019 operates this site. This page informs you of our policies regarding the collection, use and disclosure of personal Information we receive from users of the Site. We use your personal information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy. Information Collection And Use: while using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, phone number and credit card informational log data. Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information. The Log Data information is for businesses that use analytics or tracking services in websites or apps, like Google Analytics. 

Our user’s privacy is of the highest importance to our business, so we take the time to fully disclose that we may use your personal information to contact you with newsletters, marketing or promotional materials and other information. We may contact users via email (email newsletters) or other methods. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. This Privacy Policy is effective as of 8/14/2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. Contact Us if you have any questions about this Privacy Policy at

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